Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, book an adventure experience, contact us, or participate in surveys. This may include:

Personal Information

• Name, email address, phone number, and postal address
• Payment information and billing details
• Emergency contact information
• Medical information relevant to adventure activities
• Preferences and special requirements

Automatically Collected Information

• IP address, browser type, and operating system
• Pages visited, time spent on our website, and referring websites
• Device information and unique device identifiers
• Location data when you use our mobile applications
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our adventure services and experiences
• Processing bookings, payments, and managing your account
• Communicating with you about your bookings, updates, and promotional offers
• Ensuring safety and security during adventure activities
• Personalizing your experience and providing tailored recommendations
• Analyzing usage patterns to improve our website and services
• Complying with legal obligations and protecting our rights
• Detecting, preventing, and addressing fraud or security issues

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, booking platforms, insurance providers, and marketing services.

Safety and Emergency Situations

We may share relevant information with emergency services, medical personnel, or other authorities when necessary to ensure participant safety during adventure activities.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices
• Secure data centers with physical and digital access controls

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. Types of cookies we use include:

• Essential Cookies: Necessary for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences for future visits

You can control cookie settings through your browser preferences, but disabling certain cookies may affect website functionality.

Your Rights and Choices

You have various rights regarding your personal information, including:

Access and Correction

You can request access to the personal information we hold about you and ask us to correct any inaccuracies.

Data Portability

You have the right to receive a copy of your personal information in a structured, machine-readable format.

Deletion

You can request deletion of your personal information, subject to certain exceptions such as legal requirements or legitimate business purposes.

Marketing Communications

You can opt out of marketing communications at any time by using the unsubscribe link in emails or contacting us directly.

Cookie Management

You can manage cookie preferences through your browser settings or our cookie preference center.

International Data Transfers

As an Australian-based company operating internationally, we may transfer your personal information to countries outside Australia. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with Australian Privacy Principles and international data protection standards.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. For participants aged 13-18, we require parental consent before collecting any personal information. If you believe we have collected information from a child under 13, please contact us immediately.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of the information and its sensitivity
• Legal and regulatory requirements
• Insurance and liability considerations
• Legitimate business purposes and your relationship with us

Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to these third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications to registered users
• Providing prominent notice on our website or in our services

Your continued use of our services after any changes constitute acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt. For complaints about our privacy practices, you may also contact the Office of the Australian Information Commissioner (OAIC).

Australian Privacy Principles Compliance

Metro Motion Co. is committed to complying with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This Privacy Policy is designed to meet our obligations under Australian privacy law and provides transparency about how we handle personal information.